Agency apologises as 1000’s report outage

Virgin Media O2 has apologised after 1000’s within the UK reported they have been unable to entry the web.

Downdetector, which tracks web sites, confirmed greater than 10,000 individuals reported their broadband was not engaged on Monday morning.

Customers first started reporting points shortly after 10:00 GMT.

“We apologise for any inconvenience and are working to repair this as a precedence,” a Virgin spokesperson advised the BBC.

“We’re conscious that some prospects are experiencing intermittent points with their providers.”

The agency says on its web site that along with O2, it represents greater than 45 million cell, broadband, residence and telephone prospects throughout the UK.

It reported having 5.7 million broadband prospects in October 2024.

Whereas person stories to Downdetector have fallen from their morning peak, many Virgin Media prospects have continued to flag connectivity points on social media.

The Pupil Loans Firm has advised customers on its social media accounts it’s amongst these affected by the outage.

“We’re at present having issues on account of a Virgin Media outage, this implies we will solely give normal steering if you contact us and also you may need an extended wait time,” it mentioned in a Fb submit.

“We’re working onerous to repair this and we’ll replace you when this has been resolved. Thanks on your persistence.”

Virgin Media has declined to touch upon the reason for the difficulty.

Its X account advised one complainant asking for extra info that it “hardly ever” offers details about root causes to prospects.

In January 2024, Ofcom mentioned that Virgin Media was the UK’s most-complained about broadband supplier.

It has since improved in Ofcom’s standings and in February 2025 the regulator discovered it had fewer complaints than TalkTalk, EE and NOW Broadband.