Barclays outage affecting funds and on-line banking

Barclays financial institution has confirmed it’s experiencing IT issues which it says is affecting its app, on-line banking and funds out and in of accounts.

The financial institution says additionally it is unable to supply assist by way of phone or its “Message us” service.

It says playing cards and money machines can be utilized as regular – although some clients have stated this isn’t their expertise.

The outage is going on on what’s pay day for many individuals within the UK, and the deadline for self-assessment tax returns.

Barclays has not defined the reason for the IT issues, or how many individuals are affected.

It has apologised and says it’s “working exhausting to repair the difficulty”.

Prospects replying to Barclays’ announcement concerning the outage on social media are reporting a sequence of issues.

One stated their card had been declined regardless of them having funds, whereas others have reported cash going lacking throughout transactions.

One buyer stated that that her January wages “had disappeared”.

Many have expressed anger on the financial institution for failing to resolve the state of affairs.

Friday is the deadline for self-assessment tax returns, and a few clients have stated the outage has left them unable to make funds to HMRC.

Earlier, HMRC warned that tens of millions of individuals have nonetheless not filed their self-assessment tax returns and people who miss the deadline of midnight could possibly be fined £100.

Prospects have requested on social media whether or not the financial institution will cowl any fines ensuing from late tax funds.

Web site downdetector, which screens outages, says hundreds of individuals have flagged issues on the financial institution.

Barclays is without doubt one of the UK’s largest banks, with over 20 million UK retail clients. It says it processes over 40% of the UK’s credit score and debit card transactions.

A Barclays spokesperson advised BBC Information: “We’re conscious that a few of our clients are experiencing technical points utilizing some options in our app, on-line banking and with funds out and in of their accounts.

“We’re sorry for this and are working exhausting to repair the issue. As quickly because it’s resolved, we’ll let our clients know.”

BBC Information has contacted HMRC for remark.

It’s not the primary time banking app clients have been left unable to entry funds or make funds.

PayPal suffered a quick however notable outage in November that impacted clients globally throughout quite a lot of its merchandise, together with its cryptocurrency companies and widespread US peer-to-peer cost app, Venmo.

Hundreds of UK financial institution clients had been affected by cost issues with among the greatest lenders in June final yr, with banks together with HSBC, Nationwide, Barclays and Virgin Cash all impacted by points with a system that facilitates funds between people and corporations.

Some cash-strapped clients continued to really feel the consequences of the difficulty for days afterwards.

Throughout final July’s main world IT outage, a number of UK retailers had been unable to take card funds and IT companies had been unable to entry payroll after an misguided replace by antivirus firm CrowdStrike affected programs worldwide.

Further reporting by Liv McMahon