Customers report TV streaming points for second day

Google says it’s working to repair a problem which has left many Chromecast customers unable to observe content material on their televisions for a second day.

The tech large says it has bought greater than 100m of those gadgets worldwide throughout varied generations, with the problems particularly impacting the “second era” mannequin.

Homeowners of those Chromecasts have been unable to attach them to their televisions – which means they can not use streaming providers like Netflix and YouTube on the large display screen – with Chromecast Audio gadgets additionally going through points.

And the corporate has warned customers to not attempt to repair the issue themselves by performing a manufacturing unit reset to affected gadgets in a put up on the Google Nest help discussion board.

“Don’t manufacturing unit reset your machine – we are going to hold you all up to date when the repair rolls out,” it says.

“You probably have already manufacturing unit reset your machine, we are going to present directions to set your machine again up as quickly as doable.”

However a number of social media customers advised Google’s recommendation had come too late for some who had already reset their affected Chromecasts.

“Manufacturing unit reset is actually the very first thing I did when my Chromecast stopped working,” wrote a person replying to Google on X.

“Google asking everybody to please not manufacturing unit reset their Chromecast after hours when it is probably the most used fixes, is hilarious,” mentioned one other.

Google’s Chromecast gadgets plug into TVs and permit customers to stream content material like net video and music wirelessly utilizing a cellular machine or laptop computer.

It additionally gives the power to show something from inside a tab on its Chrome net browser.

Clients first started to report points affecting some Chromecasts and their capability to “forged” streaming content material from gadgets to TVs on Sunday night.

Customers attempting to stream content material have been met with alerts which mentioned the machine couldn’t be authenticated, its connection had failed, or the Chromecast itself was “untrusted”.

Google mentioned in August 2024 it will be discontinuing Chromecast, changing its 11-year-old machine with a brand new Google TV system, however it promised to help current gadgets with updates.

Based on a report by The Register, the difficulty could have been brought on by an expired authentication certificates.

The BBC has requested Google to substantiate if that is certainly the case.