ElevenLabs Unveils Agent Switch Characteristic to Share Information Between AI Brokers

ElevenLabs launched a brand new enterprise-focused function on Monday that can permit synthetic intelligence (AI) brokers to speak with one another. Dubbed Agent Switch, the function transfers a dialog from one agent to a different when particular circumstances are met. The primary agent additionally shares the earlier dialog information with the onboarding agent to assist it contextualise the data and carry ahead the dialog. The AI audio-focused firm says this function will permit companies to construct parallel AI brokers with totally different specialisations.

ElevenLabs Introduces a New Agentic Characteristic

In a publish on X (previously referred to as Twitter), the AI agency introduced the discharge of the brand new agentic function. Agent Switch is a part of Conversational AI and permits two AI brokers to speak and share conversations. It’s at the moment accessible to enterprises, however the firm has not talked about if the aptitude might be priced individually or might be a part of the present plans. ElevenLabs has additionally detailed how builders can set this functionality by way of the Conversational AI in a assist web page.

As companies more and more undertake AI brokers into their inside and exterior workflows, there’s a must keep away from information silos, in order that the data doesn’t stay restricted to 1 enterprise operate whereas being unavailable to the remaining. Whereas totally different AI giants are developing with totally different options to create centralised information hubs, ElevenLabs is making an attempt to get brokers to speak to one another to share information.

The way it will work is fascinating. Think about the primary AI agent is having a dialog that results in an escalation or a state of affairs the place its data base will not be capable of help the human person any additional. Usually, AI brokers hand over the dialog to a human agent who then takes the dialog ahead, or they register the request or grievance for a human agent to overview later.

With Agent Switch, the AI agent will be capable of switch the dialog to a different agent, which could have the data to raised help the person. The primary chatbot may also switch the dialog historical past, permitting the onboarding agent to achieve full context of the dialog to date.

One key space the place such a system would profit companies is the shopper assist division. Enterprises may construct specialised AI brokers able to dealing with common queries, technical queries, complaints, and so forth. By working these AI methods in parallel, companies can additional optimise the operation, the corporate claimed.