‘Impolite and unprofessional’: Frontier brokers spark outrage after mocking flyer in viral video
A viral video that exhibits a passenger being denied boarding and taunted by Frontier Airways gate brokers has sparked outrage on-line. In keeping with the New York Publish, the incident passed off final Friday at Raleigh-Durham Worldwide Airport, the place a 45-year-old father-of-three was making an attempt to examine in for his flight to Boston after a week-long enterprise journey.
The person, who didn’t wish to be recognized, arrived on the airport roughly 50 minutes earlier than departure – lacking Frontier’s strict 60-minute pre-departure check-in deadline.
Late to the gate
Unable to make use of the self-service kiosk, the passenger approached Frontier brokers on the counter. He was knowledgeable that he would wish to pay a $25 “agent help price” to examine in on the desk.
“All of them sort of began chiming in, ‘Properly, you need to have checked the web site’. Like not in knowledgeable or well mannered manner. They have been like, ‘it was your fault for not checking the web site. Sorry, it’s on you’,” the person advised The New York Publish.
He mentioned the back-and-forth with the brokers went on for 20 minutes earlier than he lastly agreed to pay the price. However the state of affairs escalated when he muttered, “I’m by no means flying this sh—y airline once more.”
“Once I mentioned that, the woman who I used to be speaking to took a step again and gasped, and was like, ‘How dare you curse at me? I’m not checking you in. I don’t should examine you in.’ And my response was, ‘You’ll examine me in.’ I feel these have been the phrases that I used,” he recounted.
Taunted, mocked
The lady then allegedly refused to course of his check-in, and different Frontier staffers started filming him on their telephones. Within the now-viral footage, two brokers wearing long-sleeved black Frontier uniforms may be heard taunting him: “You thought you have been gonna get in your flight?” — a line they repeated a number of occasions whereas laughing.
“You did not pay $25 for an agent help price. Whats up? And also you thought you was gonna get in your flight. And also you thought you was gonna get in your flight. And also you thought you was gonna get in your flight. And also you thought you was gonna get in your flight. And also you thought you was gonna get in your flight,” the agent mentioned repeatedly whereas her colleague laughed.
Each the Frontier Airways brokers had their smartphones out to movie the encounter.
Backlash and outrage
In a press release to AviationSource, Frontier Airways mentioned the brokers have been terminated: “We’re conscious of what occurred and have been straight in contact with the shopper. The people in query, who work for a 3rd celebration contractor, are now not related to the Frontier account,” the airline mentioned.
The video has garnered hundreds of thousands of views on social media, resulting in the 2 brokers being slammed for his or her unprofessional behaviour.
Many known as them impolite and condescending, and requested how they thought this was acceptable office behaviour.
“The habits appears ridiculously unprofessional, and there is a purpose why Frontier has the popularity that it does,” wrote one X consumer.
“I don’t care if the shopper was late, impolite or in any other case out of line. No airline worker ought to ever behave this manner,” one other mentioned.
