Lakshmi Manchu Accuses IndiGo Of Harassment Throughout Bag Examine; Airline Responds | Individuals Information

New Delhi: Actress Lakshmi Manchu not too long ago took to X (previously Twitter) to accuse IndiGo Airways of harassing her throughout a latest bag test on the airport. The actress shared her irritating expertise, revealing that her bag was flagged for inspection, and the employees allegedly handled her rudely when she requested to open it. “My bag was pulled apart, and @IndiGo6E wouldn’t let me open it. They insisted on checking it, or else it will be left behind in Goa. Somebody assist!!! Flt 6E585. That is ridiculous, and the employees is being extraordinarily impolite,” she tweeted, expressing her displeasure with the way in which she was handled by the airline.

In a follow-up submit, Lakshmi Manchu escalated her grievance, describing the expertise as harassment. She emphasised that regardless of her repeated requests, IndiGo employees didn’t place a safety tag on her bag in entrance of her, additional fueling her frustration. “That is harassment @IndiGo6E. In spite of everything that, they didn’t even put a safety tag in entrance of my eyes. Despite insisting that they’d achieve this if something is lacking, I doubt IndiGo will take any duty. How is that this even attainable to run an airline like this?” she posted, questioning the airline’s practices.

That is harassment @IndiGo6E in spite of everything that they didn’t even put a safety tag in entrance of my eyes. Despite insisting that they’d achieve this if something is lacking, I doubt Indigo will take any duty. How is that this even attainable to run an airline like this?
— Manchu Lakshmi Prasanna (@LakshmiManchu) January 27, 2025

The actress additionally detailed different incidents she claimed to have witnessed, together with the mistreatment of different passengers. “They pulled folks apart for sleep apnea machines! Spoon, fork, and knife cutlery! One of many ladies needed to depart her baggage as a result of they couldn’t undergo her bag on time!!! Okay I’m accomplished! @IndiGo6E loves making you’re feeling violated…” Manchu concluded, expressing her discontent with the airline’s dealing with of the state of affairs.

They pulled folks apart for sleep apnea machine! Spoon fork and knife cutlery ! One of many woman needed to depart her baggage cos they couldn’t go through her bag on time!!!!!!

Okay I’m accomplished! @IndiGo6E loves making you’re feeling violated…

— Manchu Lakshmi Prasanna (@LakshmiManchu) January 27, 2025

To wrap up her accusations, the actress shared a photograph and video of her bag, displaying her frustration with the state of affairs, including, “I relaxation my case @IndiGo6E.”

I relaxation my case @IndiGo6E  pic.twitter.com/1AXPbumRm7
— Manchu Lakshmi Prasanna (@LakshmiManchu) January 27, 2025

IndiGo Airways responded promptly to the accusations, providing an evidence relating to the state of affairs. In a tweet, the airline said, “Ma’am, we perceive the inconvenience you skilled this morning. As per our data, your checked-in bag was detained by the airport safety, deployed by the airport operator, on account of strict laws on carrying prohibited objects in check-in baggage.” The airline expressed gratitude for the cooperation proven by the actress and her help in resolving the problem. IndiGo added, “We respect your cooperation with our staff and the safety personnel in resolving the matter, making certain the bag might be cleared for check-in. Thanks on your understanding, and we want you a pleasing flight.”

Ma’am, we perceive the inconvenience you skilled this morning. As per our data, your checked-in bag was detained by the airport safety, deployed by the airport operator, on account of strict laws on carrying prohibited objects in check-in baggage. (1/2)
— IndiGo (@IndiGo6E) January 27, 2025

IndiGo additional clarified the safety state of affairs, explaining, “Ma’am, we wish to make clear that whereas our airport staff had securely tagged your bag, the tag was eliminated by airport safety personnel when the bag was detained because of the carriage of a restricted merchandise.”

Ma’am, we wish to make clear that whereas our airport staff had securely tagged your bag, the tag was eliminated by airport safety personnel when the bag was detained because of the carriage of a restricted merchandise. (1/3)
— IndiGo (@IndiGo6E) January 27, 2025

The airline reiterated its appreciation for Manchu’s understanding and cooperation and warranted her that any additional help might be offered by way of direct messages. “We really respect your understanding and cooperation on this matter. Do you have to require any additional help, please be happy to succeed in out to us by way of DM. We hope you had a pleasing flight and look ahead to welcoming you onboard once more quickly,” IndiGo concluded.