Over 6.5 lakh calls on SC/ST atrocities helpline since 2021; highest from UP

Bihar adopted with 58,112 calls, with 718 grievances registered and 707 resolved. Rajasthan reported 38,570 calls and 750 complaints, with 506 redressed.

In Maharashtra, 268 complaints have been registered however with zero decision, whereas Goa noticed just one grievance and no decision.

Madhya Pradesh, Tamil Nadu, Delhi, Haryana and Karnataka additionally noticed important name volumes with various ranges of grievance registration and redress. Madhya Pradesh, for example, had 1,630 registered grievances, however solely 282 have been resolved.

In distinction, Haryana confirmed a excessive decision price, resolving 379 of the 392 complaints it obtained.

Launched by Union minister for social justice and empowerment Dr Virendra Kumar in 2021, the helpline is a part of the federal government’s effort to curb caste-based atrocities and guarantee well timed justice.

The NHAA additionally operates as a web-based portal and cellular app. It supplies options like grievance monitoring, suggestions, and a dashboard for state-level efficiency. Each grievance is assigned a docket quantity, and officers are mandated to comply with up for FIR registration, reduction provision and well timed prosecution as per authorized timelines.

The system can also be designed to ship automated reminders and compliance alerts to authorities to make sure accountability, and it goals to generate consciousness about authorized rights beneath each the SC/ST Act and the Safety of Civil Rights Act, 1955.