Salesforce CEO says AI now resolves 85% of customer support, urges shift in US schooling

Salesforce CEO says AI now resolves 85% of customer support, urges shift in US schooling

Salesforce CEO Marc Benioff throughout the Dreamforce convention in San Francisco on Sept. 17, 2024. (Getty Pictures) Salesforce CEO Marc Benioff has revealed that synthetic intelligence (AI) is now accountable for dealing with 85% of the corporate’s customer support interactions, signalling a major shift in workforce roles inside the tech sector. In a current op-ed…

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No firm for coders! Why Salesforce, amongst world’s most-valued software program firms, gained’t rent extra engineers

No firm for coders! Why Salesforce, amongst world’s most-valued software program firms, gained’t rent extra engineers

Salesforce CEO Marc Benioff emphasised that Agentforce, their main AI providing, has turn out to be the corporate’s central focus. (AI picture) Salesforce, the San Francisco-based software program large, has introduced that it’ll not be hiring any extra engineers this yr, citing substantial productiveness enhancements from synthetic intelligence. Throughout the 20VC with Harry Stebbings podcast,…

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