
Salesforce CEO says AI now resolves 85% of customer support, urges shift in US schooling
Salesforce CEO Marc Benioff throughout the Dreamforce convention in San Francisco on Sept. 17, 2024. (Getty Pictures) Salesforce CEO Marc Benioff has revealed that synthetic intelligence (AI) is now accountable for dealing with 85% of the corporate’s customer support interactions, signalling a major shift in workforce roles inside the tech sector. In a current op-ed…