Unhygienic, soiled, stained seat to passenger: Delhi shopper discussion board tells Indigo Airways to pay ₹1.5 lakh compensation

A Delhi shopper discussion board has held Indigo Airways responsible of deficiency of service for offering an unhygienic and stained seat to a girl and directed it to pay a compensation of ₹1.5 lakh for the discomfort, ache and psychological agony she suffered.

The New Delhi District Shopper Disputes Redressal Fee, comprising its president Poonam Chaudhry and members Bariq Ahmed and Shekhar Chandra, was listening to a grievance filed by Pinki, alleging that she was offered an “unhygienic, soiled and stained” seat whereas she was travelling from Baku to New Delhi on January 2 this yr.

Ms. Pinki alleged that her grievance concerning the difficulty was handled in a “dismissive and insensitive method”.

Countering the declare, the airways stated that they took cognisance of the difficulty confronted by Ms. Pinki and assigned her a unique seat, on which she willingly travelled and accomplished her journey to New Delhi.

Noting the proof earlier than it, the discussion board, in an order dated July 9, made out there lately, stated, “We maintain that the alternative social gathering (Indigo) was responsible of deficiency in service.”

“As regards the discomfort and ache, psychological agony suffered by her, we’re of the view that she should be compensated. We accordingly direct the alternative social gathering to pay ₹1.5 lakh as compensation for psychological agony, bodily ache and harassment to her,” the discussion board added.

It additionally directed fee of ₹25,000 as litigation bills.

In its order, the discussion board stated that the airways had failed to provide the Scenario Knowledge Show (SDD) report, which fashioned part of its inner operational information as per customary aviation protocols.

It stated, “There is no such thing as a reference to this report within the written assertion or within the proof filed by the alternative social gathering. The SDD is an important doc used for flight operation monitoring and to report passenger-related incidents. The absence of this doc considerably weakens the alternative social gathering’s defence.”