What customers have to know – India TV

In a big replace for FASTag customers, the Nationwide Funds Company of India (NPCI) has introduced new rules for toll assortment, set to take impact from February 17, 2025. These modifications intention to streamline toll tax assortment and guarantee a smoother expertise for commuters. Nevertheless, failure to adjust to these guidelines may end in customers paying double the toll charge. Right here’s a breakdown of the up to date FASTag guidelines and their implications.

When will funds be rejected?

In keeping with a round issued by NPCI on January 28, 2025, funds through FASTag won’t be processed if:

• The FASTag was blacklisted as much as one hour earlier than the tag was learn on the toll plaza or inside ten minutes after it was learn.
• The FASTag has inadequate stability or has been blocked for any cause.

In such circumstances, car house owners will probably be required to pay double the toll quantity as a penalty.

Key FASTag rule modifications efficient from February 17, 2025

1. If the FASTag was blacklisted as much as 60 minutes earlier than it was scanned, cost won’t be processed.
2. Customers could have a 70-minute window to rectify their FASTag standing.
3. If blacklisted as a result of low stability or technical points, customers will get 70 minutes to recharge their account.
4. Automobiles with a unfavourable FASTag stability will nonetheless be allowed to cross by way of the toll plaza. In such circumstances, toll expenses will probably be deducted from the safety deposit.
5. Any deductions from the safety deposit will probably be refunded upon the following recharge.

Causes for FASTag blacklisting

A FASTag might be blacklisted as a result of:

• Inadequate stability
• Non-payment of toll tax
• Cost failures
• Failure to replace Know Your Buyer (KYC) particulars
• Discrepancies within the car’s chassis quantity or registration quantity

Necessary ideas for FASTag customers

To keep away from inconvenience, FASTag customers ought to:

• Keep a enough stability of their FASTag pockets.
• Guarantee a minimal stability of Rs. 100.
• Take note of SMS alerts and notifications from their financial institution.
• Usually examine FASTag stability and standing through the MyFASTag app.
• Allow the auto-recharge function for seamless transactions.
• Preserve their registered cell quantity up to date.
• Correctly affix the FASTag sticker on the car’s windshield.
• Use just one FASTag per car to forestall points.

With these new guidelines in place, customers are suggested to remain up to date and comply with greatest practices to make sure a hassle-free toll cost expertise.