Zomato meals supply COO Rinshul Chandra resigns to pursue new alternatives and passions

Rinshul Chandra, the Chief Working Officer of Zomato’s Meals Supply enterprise, has submitted his resignation, the corporate introduced in a regulatory submitting. In accordance with the assertion issued on Saturday, Chandra stepped down efficient April 5 to “pursue new alternatives and passions.”

What did Rinshul Chandra say?

In his resignation letter addressed to Zomato founder and CEO Deepinder Goyal, Chandra wrote, “I’m writing to resign as COO – Meals Ordering & Supply Enterprise of Everlasting Restricted, efficient April 7, 2025.

“After cautious consideration, I’ve determined to pursue new alternatives and passions that align with my evolving private {and professional} targets,” he added.

Zomato had fired practically 600 Buyer Help Executives

It’s pertinent to say that final week, Zomato laid off practically 600 Buyer Help Executives who had been employed inside the previous 12 months. These staff have been recruited by means of the Zomato Affiliate Accelerator Program (ZAAP), which was launched final 12 months.

The layoffs have been additionally attributed to the elevated use of synthetic intelligence (AI) in customer support operations. The terminations affected staff based mostly in Zomato’s Gurugram and Hyderabad workplaces.

Zomato had reportedly onboarded round 1,500 people below its ZAAP programme. Initially recruited for buyer help roles, these staff have been promised potential transitions into extra superior positions. Nonetheless, as their contracts neared completion, many weren’t renewed. 

The layoffs occurred inside a month of Zomato launching Nugget, its AI-driven buyer help platform geared toward streamlining operations.

(With PTI inputs)

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